Privacy Policy
Effective Date: September 9, 2026
Last Updated: September 9, 2026
Fenix Integrative Health, PLLC ("Fenix Integrative Health," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at fenixintegrativehealth.com (the "Site"), how we use it, and the choices you have.
This Privacy Policy applies to information collected through the Site. It is not our Notice of Privacy Practices. Protected health information created or received in the course of providing care is governed separately under the Health Insurance Portability and Accountability Act (HIPAA) and is described in our Notice of Privacy Practices, which is provided to patients at intake and available on request.
Information We Collect
Information you give us. When you submit our contact form, request an appointment, or otherwise reach out, we may collect your first and last name, email address, phone number, the content of your message, and your communication preferences, including whether you have consented to receive text messages.
Information collected automatically. Like most websites, our Site may collect standard technical information through cookies and similar technologies, including your IP address, browser type, device type, pages viewed, and referring website. This information is used to operate and improve the Site.
Information from scheduling and payment tools. If you book an appointment or become a patient, information you provide is handled through our practice management platform and, where applicable, our payment processor. Those platforms maintain their own privacy practices and, where they handle protected health information on our behalf, operate under business associate agreements.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and communicate with you about scheduling
- Send appointment reminders, billing and membership notices, and other communications related to your care and account
- Operate, maintain, secure, and improve the Site
- Comply with applicable legal, regulatory, and professional obligations
Text Messaging (SMS)
If you provide your mobile phone number and affirmatively opt in, we may send you text messages regarding your inquiry, appointment scheduling and reminders, billing and membership notices, and other communications related to your care and account.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive text messages is not a condition of any purchase or of receiving treatment or services.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. This information is collected solely to facilitate SMS communications related to your care and account with Fenix Integrative Health.
Standard text messaging is not an encrypted or fully secure channel. We limit the content of our text messages to scheduling, administrative, and account matters and do not include clinical details. Please do not send sensitive health information by text; contact us by phone or through our patient portal instead.
How We Share Information
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.
We may share information with:
- Service providers who perform functions on our behalf, such as website hosting, form processing and storage, scheduling and practice management, telecommunications, and payment processing. These providers are permitted to use your information only to perform services for us.
- Legal and regulatory authorities where required by law, subpoena, or other legal process, or where necessary to protect our rights, safety, or the safety of others.
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to the commitments in this Privacy Policy.
Data Retention
We retain information collected through the Site for as long as needed to fulfill the purposes described in this Privacy Policy and to comply with our legal, professional, and recordkeeping obligations. Patient records are retained in accordance with applicable North Carolina and federal requirements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- Text messages: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any marketing email, or contact us directly.
- Cookies: most browsers allow you to refuse or delete cookies. Doing so may affect how the Site functions.
- Access and correction: to request access to, correction of, or deletion of information we hold about you, contact us using the details below. Requests concerning your medical record are handled under our Notice of Privacy Practices.
Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us information through the Site, please contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be highlighted on the Site.
Contact Us
Questions about this Privacy Policy may be directed to:
Fenix Integrative Health, PLLC
114 Brady Court
Cary, NC 27511
Phone: 919-322-9430